SNUGGLE BABIES FAQ
Frequenctly Asked Questions
How can I track my order?
Customers can track the orders through log into their account on the store’s website to see the status of their order.
How long will it take to receive my order?
Shipping times can vary based on the shipping method selected and the destination. Most stores provide estimated delivery times during the checkout process. Please allow us to fulfill in stock items with in 7 business days for Standard shipping, and 2 days for Express shipping after the items are packed. Read Shipping Policy for details.
How can I contact customer service?
Customer can contact us through email box below, live chat in Facebook page, or phone support. The contact information is typically found on the website's "Contact Us" page.
or Send us a message below.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over 500.000vnd in Vietnam For orders under 500.000vnd, a small shipping fee applies, which will be shown at checkout. Read more about Shipping Policy.
What is your refund policy?
If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is unused and in its original packaging. Please read Return & Refund Policy.
Can I change the address of the order?
Since we aim to ship as quickly as possible, orders are sent to our warehouse in real-time andwe are unable to guarantee updates to an order once it has been placed.Please provide the following information below with order number and new address to the Contact Box below.