Shipping Policy | Snuggle Babies
SHIPPING RATES: Snuggle Babies currently offers free shipping to Vietnam orders over 500.000vnd, and worldwide over $200 USD. Please note that local charges may occur at customer’s expense, especially for overseas orders, where additional duties and taxes may apply.
Snuggle Babies charges flat rate shipping fees on all other orders:
- 100.000vnd for Vietnam orders under 500.000 vnd
- $20 for international orders under $200 USD
We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.
Free and VIP Shipping options will be unavailable during our Semi-Annual Sale event.
SHIPPING METHODS: Domestic, and International orders are shipped via DHL. Please note, international may take longer to receive than domestic shipping timeframes.
International customers are responsible for paying all duties and taxes, should they occur when their local post office delivers the package.
ESTIMATED FULFILLMENT TIME: REGULAR PRICED ORDERS depart from our warehouse within 3-5 Business Days of the date the order was placed (this does not include transit time with carrier). Please choose “Express” at checkout for faster fulfillment time. If you have any special shipping instructions or requests, be sure to email them immediately, along with your order number, to hello@snugglebabies.co.
Selecting Express at checkout for orders placed before noon Vietnam time zone, will be fulfilled and receive a tracking number the same day. All orders placed after noon Vietnam will be fulfilled and receive a tracking number by end of next business day. Express Shipping is not eligible for orders that include gift wrap or embroidery. It is not overnight shipping and the fulfillment period does not include time in transit. This option is unavailable during high volume periods and you will not see it at checkout. Please note Express shipping charge is not eligible for refund after the order is processed and shipped.
Estimated Expected Delivery for Vietnam Standard Shipping is 5-10 Business Days
Estimated Expected Delivery for Vietnam Express Shipping is 2-4 Business Days
SHIPPING DURING SALES/LAUNCHES: Purchases made during large releases may take up to 2 weeks to be processed and packaged before shipment and/or sales may take up to 4 weeks to be processed and packaged before shipment.
Free Shipping thresholds are subject to change during these time periods as well.
During sales, we are unable to change shipping addresses or combine shipping on multiple orders.
Items may be restocked or further marked down during the sale. Refunds will not be issued for purchases made before a restock or further markdown.
Snuggle Babies reserves the right to refund any purchase.